Content

The Content section defines refunds, replacements, returns, and partial refunds. These rules directly control what the AI is allowed to offer customers.

Refund rules

• Refunds allowed: allows the AI to process refund requests.

• Refund window (days): number of days after purchase a refund is allowed. Example: 30.

• Refund allowed after fulfillment: refunds allowed after shipment.

• Refund allowed after delivery: refunds allowed after delivery.

• Refund requires return: item must be returned to receive a refund.

Replacement strategy

• Replacement allowed: allows the AI to offer a replacement product.

• Only for damaged or wrong items: blocks “changed my mind” replacements.

• Customer keeps item: no return needed when sending a replacement.

Partial refund strategy

• Partial refunds enabled: AI can offer partial refunds instead of full refunds.

• Use this to reduce refund losses.

Returns policy

• Returns accepted: allows customers to return products.

• Return window (days): number of days after delivery a return is accepted. Example: 30.

• Return address: where customers send returns. Example: 123 Main St, City.

• Consumable or hygienic returns allowed: allows returns for opened consumable or hygienic products.

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