# Email Connection

ScaleFlows needs access to your support inbox to handle customer emails.\
This setup has **two simple steps**:

1. **Email Forwarding** → so ScaleFlows can **receive** all customer emails.
2. **SMTP Credentials** → so ScaleFlows can **send replies** from your own support address.

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With both steps complete, ScaleFlows works just like your customer service team — but faster, cheaper, and always in your brand’s name.
{% endhint %}


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.