# Knowledge

The Knowledge section defines how your AI behaves.

You control tone, policies, and decision-making logic.

{% hint style="warning" %}
The AI follows the rules you define here.
{% endhint %}

### Sections

* [Store Setup](https://docs.scaleflows.net/getting-started/knowledge/store-setup): timing, shipping defaults, winback.
* [Content](https://docs.scaleflows.net/getting-started/knowledge/content): what the AI can offer (refunds, returns, replacements).
* [Email Signature](https://docs.scaleflows.net/getting-started/knowledge/email-signature): how every email is signed.

### Important notes

* Changes apply only after clicking **Save Knowledge** or **Save Signature**.
* These settings work together with [Escalation Rules](https://docs.scaleflows.net/getting-started/escalation-rules).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/getting-started/knowledge.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.