Knowledge

The Knowledge section defines how your AI behaves.

You control tone, policies, and decision-making logic.

The AI follows the rules you define here.

Sections

• Store Setup: timing, shipping defaults, winback.

• Content: what the AI can offer (refunds, returns, replacements).

• Email Signature: how every email is signed.

Important notes

• Changes apply only after clicking Save Knowledge or Save Signature.

• These settings work together with Escalation Rules.