SMTP Credentials

After setting up Email Forwarding, you also need to add your SMTP credentials.

This allows ScaleFlows to send replies from your own email address, so customers always see emails coming from your official support inbox.

---

SMTP Settings per Provider

Gmail / Google Workspace

• SMTP Server: smtp.gmail.com

• Port: 465 (SSL) or 587 (TLS)

• Username: your Gmail address

• Password: App Password

---

Outlook / Office 365

• SMTP Server: smtp.office365.com

• Port: 587 (TLS)

• Username: your Outlook address

• Password: Outlook password or App Password

---

iCloud Mail

• SMTP Server: smtp.mail.me.com

• Port: 587 (TLS)

• Username: your iCloud email address

• Password: App-specific password (create in Apple ID settings)

---

Yahoo Mail

• SMTP Server: smtp.mail.yahoo.com

• Port: 465 (SSL) or 587 (TLS)

• Username: your Yahoo email address

• Password: App-specific password

---

PrivateEmail (Namecheap)

• SMTP Server: mail.privateemail.com

• Port: 465 (SSL) or 587 (TLS)

• Username: your PrivateEmail address

• Password: your mailbox password

---

Once you enter these details in ScaleFlows, all replies will be sent directly from your own email account. Customers will never see ScaleFlows — only your support address.

What is an App Password?

Some email providers (like Gmail, iCloud, and Yahoo) don’t allow you to use your normal password for SMTP. Instead, you need to create a special one-time password called an App Password.

This password is only used by ScaleFlows to send emails from your account. It does not change your normal login and can be deleted anytime.