Knowledge Base
On this page you can configure extra details for your AI customer service agent. Most of the time, ScaleFlows can handle customer emails without any additional input. But if your products need special explanations, policies, or details, you can add them here.
Store Knowledge (Optional)
Add extra information about your store if needed. Examples:
Product information and specifications
Shipping and return policies
Frequently asked questions
Company details
Special offers or promotions
Average Shipping Days
Set the average number of days it takes for orders to arrive.
This timeframe is shared with customers in replies.
If an order takes longer than this period, your team will automatically get a notification.
Customer Service Name
Choose the name your AI agent should use when replying to customers. 👉 Example: Thomas, Emma, Daniel, Anna.
AI Reply Delay
Decide how long the AI should “wait” before sending a reply.
Example: 30 seconds
This makes the response appear more natural, like a real customer service agent typing.
Discount Code for Winback Revenue (Optional)
You can add a discount code (e.g., VIP15) that the AI will automatically offer to customers who complain.
Don’t forget to click Save Knowledge when you’re done.
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