# Viewing a conversation

Click any conversation in the list to open it. 

<figure><img src="/files/WkfRubprYrQ8kJPX8sSz" alt=""><figcaption></figcaption></figure>

You will see:

* The full email thread (all messages in order).
* Customer and order information on the right side.
* The AI draft (if one is pending) at the bottom.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/documentation/documentation-v1.1/workspace/the-inbox/viewing-a-conversation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.