# Using Inbox Filters

<figure><img src="/files/2ChYCizVVWt2OvxY88E3" alt=""><figcaption></figcaption></figure>

Use the filter menu to quickly organize and locate specific customer tickets in your view.

1. Click the funnel icon.&#x20;
2. Apply any of the following filters:

#### **Sort**

| Filter       | Description                                                                                               |
| ------------ | --------------------------------------------------------------------------------------------------------- |
| Newest first | Displays the most recently created or updated tickets at the top.                                         |
| Oldest first | Displays the oldest tickets at the top, helping you find interactions that have been waiting the longest. |
| Unread first | Prioritizes tickets with new, unread messages so you can quickly see what needs your attention.           |

#### **Order**&#x20;

Use these options to filter tickets based on their relation to customer purchases.

| Filter         | Description                                                                         |
| -------------- | ----------------------------------------------------------------------------------- |
| Tickets        | Displays every ticket in the current view, regardless of order status.              |
| With Orders    | Shows only tickets that are linked to a specific customer purchase or order number. |
| Without Orders | Shows only tickets that are general inquiries and not tied to an existing order.    |

#### **Last message**&#x20;

Use these options to filter based on whose turn it is to reply.

| Filter        | Description                                                                                                            |
| ------------- | ---------------------------------------------------------------------------------------------------------------------- |
| All           | Shows tickets regardless of who sent the last message.                                                                 |
| Customer last | Displays tickets where the customer was the last person to respond, usually indicating they are waiting for your help. |
| We spoke last | Displays tickets where an agent was the last to reply, usually indicating you are waiting on the customer.             |

#### **Resolution**&#x20;

Use these options to find tickets requiring specific actions or statuses.

| Description       | Filter                                                                                                           |
| ----------------- | ---------------------------------------------------------------------------------------------------------------- |
| Photo review only | Filters the view to show only tickets that require an agent to review attached photos (e.g., for damage claims). |
| resolved only     | Displays only tickets that are still open and have not yet been marked as resolved or closed.                    |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/documentation/documentation-v1.1/workspace/the-inbox/using-inbox-filters.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.