# Managing a conversation

1. Right click on a conversation

<figure><img src="/files/06C98LfWcVyTOGYiF7sh" alt=""><figcaption></figcaption></figure>

2. Choose from the following actions

| Action           | Description                                  |
| ---------------- | -------------------------------------------- |
| Assign           | Assign the thread to a specific team member. |
| Tag              | Add tags to organize conversations.          |
| Mark as resolved | Mark the conversation as resolved.           |
| Copy link        | Copy conversation's link.                    |

3. While in conversation view, click "**More actions**"

<div align="left"><figure><img src="/files/NXnaJRHxH8Bc0xYxjvPp" alt=""><figcaption></figcaption></figure></div>

| Action         | Description                                                |
| -------------- | ---------------------------------------------------------- |
| Mark as Unread | Put ticket in unread state.                                |
| Disable AI     | Turn AI handling on or off for this specific conversation. |
| Block          | Block the customer's email address.                        |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/documentation/documentation-v1.1/workspace/the-inbox/managing-a-conversation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.