# The Inbox

The inbox is your home base. It shows every customer conversation in one place.

<figure><img src="/files/Te19ykzYiHhKOw64X1JL" alt=""><figcaption></figcaption></figure>

**Needs You:**  Conversations that need your attention

<div align="left"><figure><img src="/files/QmGhOavdNj2Mq8E4f3ie" alt=""><figcaption></figcaption></figure></div>

| Left Sidebar Views | Description                                                |
| ------------------ | ---------------------------------------------------------- |
| AI Drafts          | Replies that AI wrote and are waiting for your approval    |
| Escalated          | Tickets that AI flagged as something it can't handle alone |

**AI Handling:** Conversations the AI is managing automatically

<div align="left"><figure><img src="/files/cjxZiQ2HouJ7GYVsqUmU" alt=""><figcaption></figcaption></figure></div>

| Left Sidebar Views | Description                                           |
| ------------------ | ----------------------------------------------------- |
| Open               | Active conversations                                  |
| Awaiting reply     | Tickets that are waiting for the customer to respond. |

**All:** Every conversation

<div align="left"><figure><img src="/files/NjXAJUvV2sP0UkR66rqa" alt=""><figcaption></figcaption></figure></div>

| Left Sidebar Views | Description                |
| ------------------ | -------------------------- |
| All tickets        | Everything                 |
| Closed             | Resolved conversations     |
| Spam               | Detected or marked as spam |

**Tags:** Filter by any tags you've created

<div align="left"><figure><img src="/files/sbC3CMCPunjGKgsnFJXB" alt=""><figcaption></figcaption></figure></div>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/documentation/documentation-v1.1/workspace/the-inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.