# Email Flows

Email flows are automated sequences of messages sent to your customers based on specific triggers or events. Instead of manually emailing customers one by one, these flows run in the background to manage the post-purchase experience.

Currently, there are two main types of flows available:

<details>

<summary><strong>Anti-Dispute Flows</strong></summary>

Proactive sequences triggered the moment an order ships. These keep the customer informed at every step  and check in to ensure they are satisfied before a problem escalates.\
\
Example, after a new order ships, an email is sent automatically:\
\
`"Your order has shipped! Here's your tracking link"`\
`"Your order was delivered. Everything good?"`\
`"We noticed you haven't responded — need help?"`

</details>

<details>

<summary><strong>Dispute Resolution Flows</strong></summary>

Reactive sequences triggered exactly when a chargeback or dispute is filed. These automatically reach out to the customer to acknowledge the issue and offer immediate resolution options.

Example:\
`"We see there's an issue with your order. Let's resolve this."`\
Follow-up messages with resolution options.

</details>

Learn [how to use email flows](https://app.gitbook.com/o/5ePbUd5OgQHd1G1cXxu5/s/t1mtVQKBH4G25uHx8qPr/~/edit/~/changes/8/getting-started/email-flows/using-email-flows).


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