# Decision Configurations

<figure><img src="/files/UOWqpsF8YRaznRcHw6m7" alt=""><figcaption></figcaption></figure>

| Settings                                                                                                                                                                                   | Explanation                                                                                                                                                                    |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| [Policies](https://app.gitbook.com/o/5ePbUd5OgQHd1G1cXxu5/s/t1mtVQKBH4G25uHx8qPr/~/edit/~/changes/8/getting-started/configuring-your-ai-automation/decision-configurations/policies)       | Policies dictate the exact rules the AI must follow when handling core merchant tasks like Cancellations, Replacements, and Refunds & Returns.                                 |
| [Escalations](https://app.gitbook.com/o/5ePbUd5OgQHd1G1cXxu5/s/t1mtVQKBH4G25uHx8qPr/~/edit/~/changes/8/getting-started/configuring-your-ai-automation/decision-configurations/escalations) | Escalations control when a human agent needs to step in. You can configure the AI to automatically pause itself or notify your team based on specific events or customer data. |
| [Products](https://app.gitbook.com/o/5ePbUd5OgQHd1G1cXxu5/s/t1mtVQKBH4G25uHx8qPr/~/edit/~/changes/8/getting-started/configuring-your-ai-automation/decision-configurations/products)       | Products act as the AI's catalog knowledge base.                                                                                                                               |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/documentation/documentation-v1.1/workspace/configuring-your-ai-automation/decision-configurations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.