# Analytics Your Analytics dashboard gives you a bird's-eye view of how well your AI is performing and where your support team is spending their time. You can use this data to spot customer trends, monitor financial impacts, and fine-tune your AI policies. \ 1\. From the sidebar, go to **Analytics**.
2. Use this data to fine-tune your AI policies and spot trends.
DataDescription
Email volumeTotal emails received and sent.
Auto-send ratePercentage of replies sent automatically (no human needed).
Commitments Refunds, replacements, and discounts the AI committed to.
Financial impactDollar value of commitments and estimated savings
Time saved Hours of manual work avoided.
Escalation rate How often the AI needed human help.
Intent breakdownWhat customers are writing about (refunds, tracking, product questions, etc.)
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