# Quick Reference: Glossary | Sidebar Item | Description | | ----------------------- | --------------------------------------------- | | Inbox | View and manage all customer conversations | | AI Agent | Configure AI persona, knowledge, and settings | | AI Agent > Products | Manage product catalog for AI | | AI Agent > Policies | Set business rules the AI must follow | | AI Agent > Escalations | Define when AI asks for human help | | Email Flows | Set up automated email sequences | | Analytics | View performance metrics | | Contacts | Customer directory | | Settings > Account | Your profile and security | | Settings > Subscription | Subscription and payment | | Settings > Stores | Store connections and email setup | | Settings > Templates | Saved reply templates | | Settings > Tags | Conversation tags | | Settings > Blocklist | Blocked senders | | Settings > Team | Team members and invitations | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.scaleflows.net/documentation/documentation-v1.1/resources/quick-reference-glossary.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.