# Email Forwarding

{% hint style="warning" %}
To let ScaleFlows see your customer messages, forward your support emails to a forwarding email address that will be assigned to you.
{% endhint %}

1. Add your support email and choose how you want it to appear in your customer's inbox.

<figure><img src="/files/zLnvRzeInP13a9aCk98c" alt=""><figcaption></figcaption></figure>

2. You will be assigned a dedicated email address for ScaleFlows. Copy this email and follow the instructions below, based on the current provider you are using.

<figure><img src="/files/qPiGwnhk4EQkhsMtwhWl" alt=""><figcaption></figcaption></figure>

***

<details>

<summary><strong>Gmail / Google Workspace</strong></summary>

* Open Gmail.
* Go to **Settings** → **See all settings**.
* Click **Forwarding and POP/IMAP**.
* Press **Add a forwarding address**.
* Add the forwarding address you copied from ScaleFlows and confirm.
* Select **Forward a copy of incoming mail** and save.
* If Gmail sends a verification email, check your ScaleFlows dashboard to and click the link. And come back to this page to finish the setup.

</details>

<details>

<summary><strong>Outlook / Office 365</strong></summary>

* Open Outlook.
* Go to **Settings** → **Mail** → **Forwarding**.
* Turn on **Enable forwarding**.
* Paste the forwarding address you copied from ScaleFlows.
* Tick **Keep a copy** (recommended).
* Save.

</details>

<details>

<summary><strong>iCloud Mail</strong></summary>

* Go to iCloud Mail.
* Click **Settings** (gear icon).
* Select **Rules**.
* Add rule: *If message is received → Forward to: (p*aste the forwarding address you copied from ScaleFlows)
* Save.

</details>

<details>

<summary>Yahoo Mail</summary>

* Open Yahoo Mail.
* Go to **Settings** → **More Settings** → **Mailboxes**.
* Choose your email address.
* Add the forwarding address you copied from ScaleFlows.
* Confirm the verification email.

</details>

<details>

<summary>PrivateEmail (Namecheap)</summary>

* Log in to PrivateEmail Webmail.
* Go to **Settings** → **Mail** → **Auto Forward**.
* Enable Auto Forward: *Forward all messages to <cs-mailbox@scaleflows.net>*.
* (Optional) Keep a copy in your inbox.
* Save.

</details>

***

3. To complete your setup and allow ScaleFlows to reply directly to customers, you will need to provide an app password (more secure) or your email login information.

{% hint style="info" %}
Note: An app password is a secure, unique login credential generated by your email provider. It is created specifically to connect third-party platforms like ScaleFlows to your inbox without requiring your primary account password.
{% endhint %}

<figure><img src="/files/JS9vh4XeCH9af1NjSMrP" alt=""><figcaption></figcaption></figure>

4. Enter your email credentials -> Complete Setup.

{% hint style="success" %}
Done! From now on, all your customer emails go straight into ScaleFlows.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.scaleflows.net/documentation/documentation-v1.1/resources/email-forwarding.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.