# Templates

#### How to create templates

1. Go to **Settings** > **Templates**.
2.  Click Create Template. 

<figure><img src="/files/L3tAGqP0Ji8YrduIVn2Y" alt=""><figcaption></figcaption></figure>

3. Give it a name.
4. Write the subject line and body.&#x20;
5. Use placeholders from the list for dynamic content:
6. Click **Create**.&#x20;

<figure><img src="/files/rP7dzIIGECgBnq4dZgvd" alt=""><figcaption></figcaption></figure>

#### Order Details

| Placeholder  | Description                     |
| ------------ | ------------------------------- |
| Order Number | The unique ID for the purchase. |
| Order Total  | The final amount paid.          |
| Order Items  | The list of products bought.    |
| Order Date   | When the purchase was made.     |

#### Customer Information

| Placeholder           | Description                               |
| --------------------- | ----------------------------------------- |
| Customer First Name   | The buyer's first name.                   |
| Customer Full Name    | The buyer's first and last name.          |
| Customer Email:       | The email address used for the order.     |
| Customer Address      | The street address provided by the buyer. |
| Customer Postal Code: | The zip or postal code.                   |
| Customer Country:     | The country from the address.             |
| Customer City:        | The city from the address.                |

#### Shipping & Tracking

| Placeholder     | Description                                               |
| --------------- | --------------------------------------------------------- |
| Tracking Number | The carrier's code to track the package.                  |
| Tracking URL    | A clickable link straight to the package's tracking page. |

#### Business & Support Details

| Placeholder           | Description                                        |
| --------------------- | -------------------------------------------------- |
| Store Name            | The name of your business.                         |
| Store Email           | Your support or contact email address.             |
| Customer Service Name | The name of the agent or team sending the message. |

{% hint style="success" %}
The template is now available in the message composer.
{% endhint %}


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