# Importing Data from other platforms

1. Go to Settings > **Stores** > **Import**.

<figure><img src="/files/M7wwaIl7LaKcHTrF5TUo" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you have multiple stores, be sure to select it from the drop-down in the left panel.
{% endhint %}

2. If you're switching from another support tool (like Re:amaze), you can import your old conversations:

<figure><img src="/files/QNFJ2rSofywr2BPPw8OV" alt=""><figcaption></figcaption></figure>

3. Click Start Import. Follow the instructions for your previous tool. You can monitor the progress as you will be shown a progress bar, status, and any errors.
4. Large or multiple imports may take some time. You can track the progress of each import in the History section at the bottom of the page.

<figure><img src="/files/H7EbZyQiP4aTtDQgvqCC" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Once complete, your historical conversations will appear in the inbox.
{% endhint %}


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